Refund policy

All Hype House products are made to order just for you by our partner print providers in the USA. For this reason we do not accept returns or exchanges for wrong size, change of mind or buyer's remorse. Please check the size guide on each product page before ordering.

Damaged, defective or misprinted items
If your item arrives damaged, defective or misprinted, or you received the wrong item, we will send you a free reprint or a full refund for that item. To make a claim:
- Contact us at hypehouseshop.com@gmail.com within 30 days of delivery.
- Include your order number and clear photos showing the problem (and the label, if relevant).
We do not usually need the item to be sent back. We will review your claim and reply as quickly as possible, normally within 2–3 business days.

Lost packages
If your package is lost in transit, contact us and we will work with the carrier and our print partner to resolve it, with a reprint or refund where appropriate.

Order cancellations
Because production starts quickly, orders can only be cancelled or changed if they have not yet gone into production. Contact us as soon as possible and we will do our best.

Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.

Questions
Email us at hypehouseshop.com@gmail.com.